Categories of Resistance

Posted by Christopher Audette on Tuesday, November 15th, 2016 at 12:07pm.

Overview of session 8. Three categories of resistance: objection, doubt, indifference. Six steps to handling an objection. The fast answer is not the right response. Save your answers, instead: Pause. Role play demonstrations of the pause. Role play demonstration of the pause. How to acknowledge without agreeing. Isolating: the conditional answer.

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